Why aren’t my subscriptions sent on schedule?
- High subscription volume can cause delays.
- Complex reports take longer to process before sending.
Why didn’t I receive a subscription?
- The report has no data. To receive a subscription even if the report is empty, update your settings in My Subscriptions > Hide Empty Digest Reports.
- You aren’t registered as a user in Demandbase.
- Your email address in Demandbase is incorrect or invalid.
- A filter applied to your View is causing issues. Make sure the filter doesn’t have any errors.
- Your company blocked the email from Demandbase (for example, bounce list).
- Demandbase email server issues may be affecting delivery.
How can I resolve email delivery issues caused by spam filters or IT policies?
- Check Your Spam or Junk folder.
- Whitelist the Demandbase Email Domain: Ask your IT team to add Demandbase's domain to the allowlist.
- Sending domain: mail.demandbase.com
- Sending address: info@demandbase.com
- Check Email Security Policies: Ask your IT team to review filtering rules and make sure Demandbase emails are not blocked.
How do I set up specific filters for Snapshot emails or subscriptions?
- Apply filters to the Report or List.
- Apply a default filter to the assigned View.
Tip: Each View can have only one default filter.
How can I add or remove users from existing subscriptions?
- Individual users can edit their own subscriptions in Settings > My Profile > My Subscriptions.
- Admins can bulk add or remove recipients from Subscriptions. See Configure Subscriptions.
Important: User must have the permission to edit subscriptions. See Create and Manage Permission Sets. - To view subscriptions for a specific report, go to the report. From there, you can edit the subscription. See Manage Reports.
Can I change the subscription delivery time?
Contact Demandbase Support to change the delivery time.
Why isn't the Account Executive, Sales Development Representative, or Marketing Snapshot available when I create a new personalized subscription?
Role-based snapshots are limited to one personalized subscription per workspace. If a personalized subscription already exists for an Account Executive, Sales Development Representative, or Marketing Snapshot, that report is removed from the list of available reports when creating another personalized subscription in the same workspace.
If you need to make changes, edit the existing personalized subscription instead of creating a new one.
Important: The Account List Snapshot is not subject to this restriction and can still be selected when creating additional subscriptions.
Why do I get an error when clicking on a Report in a Snapshot email?
Reports in a Snapshot email can change over time. If you open a report from the Snapshot email after a day or two, the data may be different, or the report may no longer be available.
Tip: To view past data, change the date of the report in Demandbase.
Why can’t I see a report?
Private reports are only available to the creator.
Tip: To share a report, change its visibility from Private to Public in the settings. Once a report is Public, you can't change it back to Private.
How do I create subscriptions based on Account or SDR ownership criteria?
First, create the report. Then, create a Personalized Subscription.
If I’m subscribed to multiple reports, do I receive separate emails for each one?
- Snapshot Emails arrive as separate emails.
- For all other subscriptions, you can combine them into a Digest and customize the order in which they appear. Go to Settings > My Subscriptions.