Why aren’t my subscriptions sent on schedule?
- High subscription volume can cause delays.
- Complex reports take longer to process before sending.
Why didn’t I receive a subscription?
- The report has no data. To receive a subscription even if the report is empty, update your settings in My Subscriptions > Hide Empty Digest Reports.
- You aren’t registered as a user in Demandbase.
- Your email address in Demandbase is incorrect or invalid.
- A filter applied to your View is causing issues. Make sure the filter doesn’t have any errors.
- Your company blocked the email from Demandbase (for example, bounce list).
- Demandbase email server issues may be affecting delivery.
How can I resolve email delivery issues caused by spam filters or IT policies?
- Check Your Spam or Junk folder.
- Whitelist the Demandbase Email Domain: Ask your IT team to add Demandbase's domain to the allowlist.
- Sending domain: mail.demandbase.com
- Sending address: info@demandbase.com
- Check Email Security Policies: Ask your IT team to review filtering rules and make sure Demandbase emails are not blocked.
How do I set up specific filters for Snapshot emails or subscriptions?
- Apply filters to the Report or List.
- Apply a default filter to the assigned View.
Tip: Each View can have only one default filter.
How can I add or remove users from existing subscriptions?
- Individual users can edit their own subscriptions in Settings > My Profile > My Subscriptions.
- Admins can bulk add or remove recipients from Subscriptions. See Configure Subscriptions.
Important: User must have the permission to edit subscriptions. See Create and Manage Permission Sets. - To view subscriptions for a specific report, go to the report. From there, you can edit the subscription. See Manage Reports.
Can I change the subscription delivery time?
Contact Demandbase Support to change the delivery time.
Why do I get an error when clicking on a Report in a Snapshot email?
Reports in a Snapshot email can change over time. If you open a report from the Snapshot email after a day or two, the data may be different, or the report may no longer be available.
Tip: To view past data, change the date of the report in Demandbase.
Why can’t I see a report?
Private reports are only available to the creator.
Tip: To share a report, change its visibility from Private to Public in the settings. Once a report is Public, you can't change it back to Private.
How do I create subscriptions based on Account or SDR ownership criteria?
First, create the report. Then, create a Personalized Subscription.
If I’m subscribed to multiple reports, do I receive separate emails for each one?
- Snapshot Emails arrive as separate emails.
- For all other subscriptions, you can combine them into a Digest and customize the order in which they appear. Go to Settings > My Subscriptions.