If you need help with Demandbase products, integrations, or troubleshooting, you can submit a Support ticket or use in-product assistance.
When contacting Demandbase Support, include as much detail about the issue as possible:
- Product and feature area.
- Description of the issue.
- Expected vs. actual behavior.
- URL or ID of the affected object (if applicable).
- Screenshots or recordings.
Steps: Submit a Ticket via the Support Portal
The Demandbase Support Portal is the fastest and most reliable way to open a support case. It allows you to track ticket status, communicate with Support, and access past cases.
- Log in to Demandbase One.
- Go to the Demandbase Help Center.
- Click top right Submit a request.
- Complete the Support Request Form.
- Click Submit and track progress in your portal dashboard.
Steps: Submit a Ticket via Demandbase Helpbot (In-Product)
The Demandbase Helpbot makes it easy to open a ticket without leaving the platform.
Tip: The Helpbot can also surface documentation, troubleshooting guides, and product tutorials - often resolving issues without needing a ticket.
- Log into Demandbase One.
- From the left navigation bar, click the
Helpbot icon.
- Use natural language to describe your issue and the Helpbot submits a case on your behalf.
- Navigate to the Support Portal to view your cases.