The Demandbase Helpbot is your self-service assistant designed to guide you through tasks, resources, and support options, all from within the platform. Whether you're setting up an account list, adding a Journey Stage, learning platform features, or reaching out for help, the Helpbot is here to simplify the process.
Steps
- From the left navigation bar, click
DB Help.
- In the right DB Help window, you can take the following actions:
- Enter a question in the chat and the Helpbot provides relevant answers from internal knowledge sources.
Tips:- Be as specific as possible for the best results.
- If the answer shows an article, click the article link to see it in the Help Center.
- Click top right Quick Links and select from the following options:
- Help Center: Browse Help Center articles by category.
- Contact Us: Submit or view Demandbase Support tickets.
Tip: You can also create, update, and check tickets by entering prompts in the Helpbot chat. - Demandbase Academy: Enroll in on-demand courses to expand your platform knowledge.
- Customer Office Hours: Sign up for upcoming Office Hour sessions or watch past recordings.
- Join Demandbase Research Lab: Participate in upcoming product studies and help shape the future of Demandbase.
- Enter a question in the chat and the Helpbot provides relevant answers from internal knowledge sources.