Users who sign in using Demandbase Authentication can reset their passwords to maintain secure access to Demandbase. Admins can also reset passwords for individual users or multiple users.
Demandbase sends a password reset reminder five days before your password expires.
Important: This article applies only to users who log in using Demandbase Authentication. If you use Single Sign-On (SSO), contact your administrator for password assistance.
Prerequisites to Reset Password
To reset a password, the user must have been created in Demandbase and activated their account using the activation email within seven days. See Create and Manage Users.
Reset Passwords as an Admin
To reset passwords for other users, you must have Admin privileges or be assigned to a permission set with the required Demandbase settings access.
- From the left navigation bar, go to
Settings > User Management > Users.
- Search for the user by name, ID, or email address.
- Hover over the user and click the Settings icon > Reset password.
- (Optional) To reset passwords for multiple users, select the checkboxes next to the users, and click Take Action > Reset Password.
Reset Your Own Password
- Go to the Demandbase login page.
- Click Need help signing in? > Forgot password?
- Enter your email address and click Submit.
Complete the Password Reset
After requesting a password reset, the user receives an email from Demandbase with a unique password reset link.
Important: The password reset link expires after one hour. If you don't receive the email, check your Spam or Junk folder.
- Open the email from Demandbase and click Reset Password.
- Enter a new password that meets the password requirements.
- Click Reset Password.
Password Requirements
- Must be at least 8 characters in length.
- Must include at least one uppercase letter, one lowercase letter, and one number.
Tip: Symbols are optional. - Cannot contain any part of the user's name.
- Cannot be the same as the previous 20 passwords.