Understanding and Troubleshooting Demandbase One Log In

Demandbase One supports the following authentication methods, configured by your administrator:

• Demandbase Authentication: Sign in using your company email address and a Demandbase password.
• Single Sign-On (SSO): Sign in using your organization's identity provider (IdP), such as Okta or Google. Demandbase supports OpenID and SAML 2.0.

To log in, go to the Demandbase One login page.

For additional assistance, see:

• Reset Demandbase One Password
• Unlock User Account

Activate Your Account with Demandbase Authentication

If your organization uses Demandbase Authentication, you must activate your account and create a password before signing in.

1. After the Admin creates your user account, you receive an activation email from Demandbase.

2. Open the email and click Click here to set a new password.
   Important: You must activate your account within seven days of receiving the email.
   

3. Enter a password that meets the following requirements:

   • Must be at least 8 characters in length.
   • Must include at least one uppercase letter, one lowercase letter, and one number.
   • Cannot contain any part of the user's name.
   • Cannot be the same as the previous 20 passwords.
     Tip: Symbols are optional.

4. Click Create My Account.
   

Outcome: Your account is activated, and you can sign in to Demandbase One using your email address and password.

Log In with Single Sign-On (SSO)

If your organization uses SSO, you can sign in using your existing identity provider credentials.

Important: Your administrator must create your Demandbase user account before you can sign in using SSO. You may receive an activation email asking you to set a password when your account is created. You do not need to set a separate Demandbase password to sign in using SSO.

1. Go to the Demandbase One login page.
2. Enter your company email address and click Next.
3. Follow the prompts to authenticate through your organization's identity provider.
   Tip: You can also sign in directly from your identity provider's application dashboard, if available.

Outcome: You are authenticated through your identity provider and signed in to Demandbase One.

Troubleshoot Demandbase One Login Issues

If you cannot sign in to Demandbase One, try the following troubleshooting steps.

Verify Your User Account and Login Credentials

Confirm that your account exists and that you are using the correct login credentials.

• User account: Contact your administrator to verify that your Demandbase One user account has been created.
• Demandbase Authentication: Verify that you are using your company email address and Demandbase password.
• SSO: Verify that you are using the same credentials as your organization's identity provider.

Disable Your Browser Ad Blocker

If you use an ad-blocking browser extension, temporarily disable it and try signing in again.

Clear User Defaults and Browser Data

If the login page displays a spinning icon and does not finish loading, ask your administrator to clear your user defaults in Demandbase.

For administrators:

1. From the left navigation bar, go to Settings > User Management > Users.

2. Search for the user and note the view listed in the Assigned View column.

3. From the left navigation bar, go to View Management.

4. Search for and open the user's assigned view.

5. Click the Assigned Users tab.
6. Search for the user and click Clear Defaults.
   

For users:

1. Clear your browser's cache and cookies associated with Demandbase.

2. Ensure that your browser allows third-party cookies. See Configure Web Browser Settings.

3. Try signing in to Demandbase One again.

Check Your Computer's Date and Time Settings

If you use a Windows computer and the login page displays a spinning icon, verify your system's date and time settings.

1. Open Windows Settings > Time & Language > Date & Time.
2. Confirm that your system's date, time, and time zone are correct.
3. Try signing in to Demandbase One again.