Understanding and Troubleshooting Demandbase One Log In

Demandbase allows your Admin to configure one of the following user login methods for Demandbase One:

• Demandbase Authentication (email and password)
• Single Sign-On (SSO)
  • OpenID and SAML 2.0 SSO (third party providers)

To log in, go to the Demandbase One login page.

To reset a password, see Reset Demandbase One Password.

To unlock an account, see Unlock User Account.

Demandbase Authentication

For the Demandbase Authentication login method, users log in using their company email address and a password they create.

1. Once the Admin creates Demandbase user accounts, users receive an email to activate the account and create a password.
2. In the email from Demandbase, click Click here to set a new password.
   Important: Users must activate their account within seven days of receiving the email.
   
3. Enter a new password and click Create My Account. The password requirements are as follows:
   • Must be at least 8 characters in length.
   • Must include at least one uppercase letter, one lowercase letter, and one number.
   • May include symbols.
   • Cannot contain any part of the user's name.
   • Cannot be the same as the previous 20 passwords.
     

SSO Login

For SSO login method, users log in using their existing credentials for your company's SSO system. For example, if your company uses Okta SSO login, users log in using their Okta account credentials. After users enter their Email and click Next on the login page, they are automatically redirected to authenticate their SSO provider account.

Important: Admins must create Demandbase user accounts before users can log in using their SSO account credentials.

Login Troubleshooting

If you’re having issues logging in, you can try one or more of the following troubleshooting steps to resolve the problem.

• Confirm Your Account and Login Credentials
• Disable Your Ad Blocker
• Clear Defaults, Cache, and Cookies
• Check System Date and Time Settings

Confirm Your Account and Login Credentials

Your Admin must create your Demandbase user account before you can log in to Demandbase. Contact your Admin and confirm that they have created your account.

For the SSO login methods, make sure you’re using the same login credentials as those used for the SSO platform. For example, if your company uses the Google SSO login method, make sure you’re using the email address and password used to access your company's Google account.

Disable Your Ad Blocker

If you’re using an ad block browser extension, disable the extension and try logging in again.

Clear Defaults, Cache, and Cookies

If you encounter a spinning icon on the login page, ask your Admin to clear your account’s defaults in Demandbase. 

1. From the left navigation bar, go to Settings > User Management > Users, search for the user, and note the user view in the Assigned View column.
2. From the left navigation bar, click View Management.
3. Search for and open the assigned user view.
4. Click the Assigned Users tab, search for the user, and click Clear Defaults.
   
5. Clear your browser’s cache and cookies that are linked to Demandbase. We also recommend you configure your browser to allow third-party cookies. See Configure Web Browser Settings.

Check System Date and Time Settings

If you use a Windows computer and encounter a spinning icon on the login page, navigate to the Date & Time settings page and confirm that your system’s date and time are correct.