If a user has too many failed login attempts, their Demandbase account is temporarily locked for 30 minutes. However, users can unlock their account immediately if needed, without waiting for the lockout period to expire.
Unlocking the account allows the user to log in using their current password; no password reset is required.
Important: This article is only applicable for users who log in via the Demandbase Authentication method.
Prerequisites
User must first be created in Demandbase and respond to the activation email within seven days. See Create and Manage Users.
Steps
- Go to the login page at https://web.demandbase.com.
- Click Need help signing in? and click Unlock account?
- Enter your email address and click Send Email.
Outcome
Users receive an email with a unique link to unlock their account and must respond within 1 day. If the user does not receive the unlock email, check Spam and Junk folders.
- In the email from Demandbase, click Unlock Account.
- Click Back to sign in.
- Enter your login credentials and click Sign In.