Understanding the Communication History Page

The Communication History page in Analytics shows the email messages and meetings between your company and a selected account. 

Tip: You can also see communication history in Demandbase for Sales.

Prerequisites to Access Communication History

• Your company can authenticate an Email Service Account.
  or
• Individual users can authenticate their own Google or Microsoft account.

Access Communication History

1. From the left navigation bar, go to   Analytics > Dashboard.
2. Select an account from the top List or Account drop-down.
3. From the left navigation bar, go to Communication History.

From the Communication History page, you can:

• Filter by emails and/or meetings using the filter icon.
• View details by selecting an email or meeting.
• Manage items by clicking the three dots to lock, unlock, or delete a thread or meeting.