The Demandbase Helpbot is your self-service assistant designed to guide you through tasks, resources, and support options, all from within the platform. Whether you're setting up an account list, adding a Journey Stage, learning platform features, or reaching out for help, the Helpbot is here to simplify the process.
Use the Demandbase Helpbot
- From the left navigation bar, click
DB Help.
- In the right DB Help window, you can take the following actions:
- Enter a question in the chat and the Helpbot provides relevant answers from internal knowledge sources.
Tips:- Be as specific as possible for the best results.
- If the answer shows an article, click the article link to see it in the Help Center.
- Click top left three-line icon and select from the following options:
- Create a Support Request: Create and update your tickets using the Helpbot chat.
- See My Tickets: View your Demandbase Support tickets using the Helpbot chat.
- Learning Resources: Access Demandbase Help Center, Academy, Playbooks, Skill Builder Office Hours, and Community.
- Enter a question in the chat and the Helpbot provides relevant answers from internal knowledge sources.