Troubleshoot: Errors when Exporting Data from Demandbase to Salesforce

You may encounter errors when exporting Account, Lead, and Contact data from Demandbase (Demandbase One for Sales or Data Integrity) to Salesforce. This article outlines common causes and provides steps to help resolve them.

Common Root Causes

Export errors typically occur due to one or both of the following reasons:

• In Salesforce, ISO Picklists are enabled.
• In Demandbase, field mappings are incorrectly configured.

Prerequisites

• You must have admin privileges in Salesforce.
• You must have Admin privileges or be assigned to a permission set with the required Demandbase settings access One for Sales or Data Integrity.

Step 1: Verify ISO Picklist Configuration in Salesforce

1. Log in to Salesforce and click the top right Setup gear icon.
2. From the left navigation bar, go to the Quick Find box, and enter State and Country/Territory Picklists. 
3. Click State and Country/Territory Picklists.
4. Click Enable Picklists for Address Fields to activate ISO picklists.
   Tip: You may need to complete additional steps listed by Salesforce before the button becomes available. See Salesforce’s article Enable and Disable State and Country/Territory Picklists.
   

Step 2: Check Field Mapping in Demandbase

1. Access the field mapping settings by following the instructions in Manage Demandbase One for Sales Field Mapping to CRM.

2. Verify that the Demandbase fields are mapped to the appropriate Salesforce fields:

   Object	Demandbase Field	Salesforce Field
   Accounts	Company Country	Billing Country Code
   Accounts	Company State	Billing State/Province Code
   Contacts	Executive Country	Mailing Country Code
   Contacts	Executive State	Mailing State/Province Code
   Leads	Company Country	Country Code
   Leads	Company State	State/Province Code