Understanding Data Sync Status

The Data Sync Status page shows the sync status of objects from your integrations, including when syncs started and whether errors occurred.

Demandbase can send system notifications to Admins when sync errors occur. See Set Up System Notifications.

Important: 

• Synced data is processed and made available in Demandbase according to the schedules outlined in Understanding Data Processing Schedules.
• To manage the data sync settings of on integration, see Understanding Integration Data Sync Settings.

Prerequisites to Access Data Sync Status

You must have Admin privileges or be assigned to a permission set with the required Demandbase settings access.

View Data Sync Status

1. From the left navigation bar, go to Settings > Demandbase-Wide Settings > Data Sync.
2. Review the sync status for each object.
3. Hover over a status icon to view additional details, including errors.
4. To view sync details for a specific integration:
   1. Click Go To Integrations Sync Settings.
   2. Select an integration and go to the Data Sync tab.
   3. Review the Last Updated column to see when each object was updated in the integration platform and synced to Demandbase.