Configuration Recommendations for Engagement Points

  • Updated

Use the following recommendations as a starting point when configuring Engagement Points and Engagement Point weighting. Adjust values as needed to align with your organization’s Account Based Marketing strategy.

Page Visits

When entering page URLs, omit https:// and www. For example, enter demandbase.com/contactus.

Tip: See the Page Visit Playbook for additional scoring recommendations.

Activity Recommendation
Careers, Login, and Unsubscribe pages. Exclude
Feature, Pricing, Demo Request, and Contact Us pages. Assign Higher points
Landing pages for high-value content, such as gated assets or campaign-specific pages. Assign Highest points

Email

Activity Recommendation Suggested Points
Open Sales Email Outbound engagement. Assign minimal points. 0.1
Marketing Email Outbound engagement. Assign minimal points. 0.1
Demandbase Email Open Outbound engagement. Assign minimal points. 0.1
Inbound Email Exclude Out of Office (OOO), Test, and Bounce emails. Count valid inbound emails only. 1

Meetings

Activity Recommendation Suggested Points
Meeting Assign points equal to the meeting duration in minutes. Meeting duration (minutes)

Intent

Intent Level Suggested Points
High 0.2
Medium 0.1
Low 0

Programs/Campaigns

Tip: See the Programs and Campaigns Playbook for additional scoring recommendations.

Activity Recommendation
Webinar Assign higher points for Registered, Attended, and Engaged activities.
Advertisement Assign higher points when Contains = Ad Title and Status = Clicked.
Tradeshow/Roadshow Assign higher points for Registered, Visited Booth, Engaged at Show, and Engaged Post-Show activities.

CRM Activities

Activity Recommendation Suggested Points
Email Outbound engagement. Assign minimal points. 0.1
Call Exclude Wrong Number, No Connect, and Voicemail. Count completed conversations only. 1

Demandbase Advertising

Activity Recommendation Suggested Points
Clicks Assign minimal points. 0.01
Impressions Assign very minimal points. 0.00001

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