Export Network Log

When working with Demandbase Support, we may request a network log to further investigate an issue. The following instructions show how to export a network log as a HAR file. 

Google Chrome Browser

1. Log in to Demandbase. 
2. Right-click anywhere in the window. 
3. Click Inspect. 
4. In the developer console, click the Network tab. 
5. Check the Preserve Log checkbox. 
6. Keep the developer console open and carry out the steps that led to the issue.
   Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. 
7. Click the down arrow. 
8. Save the network log as a .HAR file and send it to Demandbase Support. If the file exceeds 20MB, you can upload it to your online storage location and provide a link for Demandbase Support to download it. You can also contact Demandbase Support to request a Google Drive location for upload.

Microsoft Edge Browser

1. Log in to Demandbase. 
2. Right-click anywhere in the window. 
3. Click Inspect. 
4. In the developer console, click the Network tab. 
5. Check the Preserve Log checkbox. 
6. Keep the developer console open and carry out the steps that led to the issue.
   Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. 
7. In the requests table, right-click any request and select Save as HAR with Content.
8. Save the network log as a .HAR file and send it to Demandbase Support. If the file exceeds 20MB, you can upload it to your online storage location and provide a link for Demandbase Support to download it. You can also contact Demandbase Support to request a Google Drive location for upload.