Export Network Log

When working with the Demandbase Support team, we may request a network log to further investigate the issue. Follow the steps below to export a network log as a HAR file. 

Steps: Google Chrome Browser

1. Log in to Demandbase. 
2. In the Demandbase web app, right-click anywhere in the window. 
3. Click Inspect. 
   
4. In the developer console, click the Network tab. 
5. Check the Preserve Log checkbox. 
6. Keep the developer console open and carry out the steps that led to the issue.
   Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. 
7. Click the down arrow. 
   
8. Save the network log as a .HAR file and send it to Demandbase Support. If the file is too large, you can upload the file to the Demandbase Support Google Drive: https://drive.google.com/drive/folders/1LuqkXMTnF3T1TfesySFHn64hV-mBgtJp
   

Steps: Microsoft Edge Browser

1. Log in to Demandbase. 
2. In the Demandbase web app, right-click anywhere in the window. 
3. Click Inspect. 
   
4. In the developer console, click the Network tab. 
5. Check the Preserve Log checkbox. 
6. Keep the developer console open and carry out the steps that led to the issue.
   Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. 
7. In the requests table, right-click any request and select Save as HAR with Content.
   
8. Save the network log as a .HAR file and send it to Demandbase Support. If the file is too large, you can upload the file to the Demandbase Support Google Drive: https://drive.google.com/drive/folders/1LuqkXMTnF3T1TfesySFHn64hV-mBgtJp