When working with the Demandbase Support team, we may request a network log to further investigate the issue. Follow the steps below to export a network log as a HAR file.
Steps: Google Chrome Browser
- Log in to Demandbase.
- In the Demandbase web app, right-click anywhere in the window.
- Click Inspect.
- In the developer console, click the Network tab.
- Check the Preserve Log checkbox.
- Keep the developer console open and carry out the steps that led to the issue.
Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. - Click the down arrow.
- Save the network log as a .HAR file and send it to Demandbase Support. If the file is too large, you can upload the file to the Demandbase Support Google Drive: https://drive.google.com/drive/folders/1LuqkXMTnF3T1TfesySFHn64hV-mBgtJp
Steps: Microsoft Edge Browser
- Log in to Demandbase.
- In the Demandbase web app, right-click anywhere in the window.
- Click Inspect.
- In the developer console, click the Network tab.
- Check the Preserve Log checkbox.
- Keep the developer console open and carry out the steps that led to the issue.
Tip: We recommend you refresh the browser and repeat the steps a second time. This makes sure that the log fully captures all errors. - In the requests table, right-click any request and select Save as HAR with Content.
- Save the network log as a .HAR file and send it to Demandbase Support. If the file is too large, you can upload the file to the Demandbase Support Google Drive: https://drive.google.com/drive/folders/1LuqkXMTnF3T1TfesySFHn64hV-mBgtJp