Customer Security Incident Reporting Policy

  • Updated

External security issues may be brought directly to the customer success representative in charge of the account who identified the potential risk or by emailing or by submitting a support ticket via the 'Submit a Request' form.

How to submit a support request:

  1. Click the Submit a request link in the upper right corner of this page.
  2. Fill out the form and then click Submit.
  3. Upon submitting a request, you will receive an automatic email notification informing you that we've received your request. A Support Engineer will then respond to the request within the SLA depending upon the ticket priority. Most tickets will receive a response within 2 business hours.

Was this article helpful?

1 out of 1 found this helpful