Customer Security Incident Reporting Policy

Updated:

External security issues may be brought directly to the customer success representative in charge of the account who identified the potential risk or by emailing support@demandbase.com or by submitting a support ticket via the 'Submit a Request' form.

How to submit a support request:

  1. Click the "Submit A Request" link in the upper right hand corner of the page.
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  2. Fill out the form and then click Submit.
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  3. Upon submitting a request you will receive an automatic email notification informing you that we've received your request. A Support Engineer will then respond to the request within the SLA depending upon the ticket priority. Most tickets will receive a response within 2 business hours.
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