Customer Security Incident Reporting Policy
External security issues may be brought directly to the customer success representative in charge of the account who identified the potential risk or by emailing firstname.lastname@example.org or by submitting a support ticket via the 'Submit a Request' form.
How to submit a support request:
- Click the "Submit A Request" link in the upper right hand corner of the page.
- Fill out the form and then click Submit.
- Upon submitting a request you will receive an automatic email notification informing you that we've received your request. A Support Engineer will then respond to the request within the SLA depending upon the ticket priority. Most tickets will receive a response within 2 business hours.