Frequently Asked Questions

Tag FAQs

• What is a Demandbase Tag?
• Where should I place my Demandbase Tag?
• Can I use a Tag Manager for Demandbase Tag?
• How do I troubleshoot my Demandbase Tag deployment?
• Is Demandbase Tag secure?

ABM Platform FAQs

• Are Annual Sales and Revenue Range reported in USD? What other currencies are available?
• Audit Report FAQs
• How do I access Account Watch attributes in the returned data?
• What is Account Watch? What is it used for? How do I set it up?
• What factors/variables contribute to score/rank?

Forms FAQs

• How do I create a Test Form?
• How can I confirm that a hidden form field is populating?
• How do I find an HTML ID or name?
• The autocomplete list of companies on my form are center aligned! I want everything left-aligned, what do I do?
• What happens when "international" characters are typed in the Company Autocomplete Widget?

Site Customization FAQs

• How do I publish my experiences?
• How do I share my personalization project with others on my team?
• How often should I update my experiences?
• I changed my website and it looks like Site Customization is causing unintended changes to my page. How do I fix this?
• I edited the portal (Site Customization). Why didn't my site change?

Site Optimization FAQs

• Can I edit Titles and Images for Recommendations?
• Does Site Optimization allow for multiple language support?
• How do I update the company visitor logo?
• I added a page to the Blacklist, however the Site Optimization window is still showing. Why is this happening?
• Is it possible for me not to show a specific logon in Site Optimization?

Targeting FAQs

• How do I confirm the ad pixel is firing on a page?
• How do you serve ads only to target companies?
• How does Demandbase report on campaign attribution?
• How does include/exclude work in campaign filters?
• How often should I refresh my creative?

Keyword Discovery FAQs

• What is Keyword Discovery?
• Do I need to have Account Selection to use Keyword Discovery?
• How does Keyword Discovery find new keywords?
• What’s the difference between Keyword Discovery and the Keyword recommender tool in the profile builder?
• What time window does the tool use for keyword monitoring?

Conversion FAQs

• Does Demandbase push data into Salesforce?
• Does Demandbase work with the free version of Slack?
• Does Salesforce require the oAuth use to be re-authorized after a period of time?
• How do I determine if I’ve integrated my CRM system for the Conversion Solution?
• How do I purchase additional seats?

Demandbase Technology FAQs

• Can the API return DUNS numbers?
• Does Demandbase work with progressive profiling?
• How do I test my Demandbase implementation?
• How do I test with IP addresses?
• Is IPv6 supported?

Integrations FAQs

• Does the Google Analytics Connector tag go before or after the standard GA tracking code (GATC)?
• What is the Audience None report?
• Why are my analytics results different across different systems?
• Why does my Adobe Analytics report have a row that contains "None" ? What is None?

Training Center FAQs

• How do I get help with technical issues with the Training Center?
• I'm a Demandbase Customer. How do I log in to the Training Center?
• I'm not a Demandbase Customer. Can I access the Training Center?
• Is there a way to get more information from an expert on a specific topic in the Training Center?
• What browser settings should I use for the Training Center?