Understanding Communication History

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The Communication History page in Analytics shows the email messages and meetings between your company and a selected account or person. For communication history to appear, your company can set up an Email Service Account or individual users can authenticate their own Google or Microsoft account.

Tip: You can also view communication history from the Scout Chrome Extension

To access the page, select an account and go to  Analytics2.png Analytics > Communication History from the left navigation bar.

Important: The Communication History page is only available from the left navigation bar when you have an account selected.

Communication_History_Page.png

By default, the page includes email messages and meetings. To show only email messages or meetings, click the filter icon and select an option.

Communication_History_Filter.png

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