Before creating a support ticket, fill in the following table for Google Analytics data related issues:
| Exercise | Successfully Verified Exercise? | Problem Encountered on Step(s) #? |
|---|---|---|
| Note the Property ID here | ||
| How Many Google Analytics Properties are on a Page? | ||
| What is the Audience None Percentage? | Note the percentage here |
Submitting a Support Ticket
Copy and paste the completed table into the Support ticket. Note that without a completed table, resolution to your ticket and response may be delayed. If an Exercise doesn't apply to you, leave it blank.
What Data is Being Sent to which GA Property?
- Using the GA debugger confirm if/what data is being sent to GA.
- Confirm the data is going to the right property.
What Attributes are Set Up in the Field Map?
- Visit the customer’s site.
- Open the console (Command Option J) or right click inspect element then Console tab.
- Go to the Sources tab.
- Drill into scripts.demandbase.com and click the first file. (Each customer’s file will be unique but it should be a combination of 8 numbers and letters).
- Press the curly bracket option {}.
- Under analytics you’ll see a field map that lists the attributes and the custom dimensions we’re sending the data to.
How Many Google Analytics Properties are on a Page?
- Visit the customer’s site.
- Open the console (Command Option J) and make sure the window is set to top.
- Copy and paste the code in the link here into the console (next to the blue arrow).
- Press Enter and the return result will be what properties are on the page.
What is the Audience None Percentage?
- See Confirming Data Flow in Google Analytics for Demandbase One for the steps to build an Audience None segment.
- We expect the audience none percentage to be below 10%.