Complete the following table before submitting a support ticket for Google Analytics data issues:
| Exercise | Successfully Verified Exercise? | Issue Encountered? |
|---|---|---|
| Note the Property ID here | ||
| How Many Google Analytics Properties are on a Page? | ||
| What is the Audience None Percentage? | Note the percentage here |
Submitting a Support Ticket
Copy and paste the completed table into the Support ticket. Note that without a completed table, resolution to your ticket and response may be delayed. If an Exercise doesn't apply to you, leave it blank.
What Data is Being Sent to which GA Property?
- Use the GA debugger to verify if and what data is being sent to Google Analytics.
- Confirm the data is going to the right property.
What Attributes are Set Up in the Field Map?
- Go to a web page.
- Open the inspect element and go to the Sources tab.
- Drill into scripts.demandbase.com and click the first file. (Each file is unique but it should be a combination of 8 numbers and letters).
- Press the curly bracket option {}.
- Under analytics, you can see a field map that lists the attributes and the custom dimensions we’re sending the data to.
How Many Google Analytics Properties are on a Page?
- Go to a web page.
- Open the inspect element and go to the Console tab.
- Make sure the window is set to top.
- Copy and paste the code here into the console.
- Press Enter and the result shows the properties on the page.
What is the Audience None Percentage?
- See Confirm Demandbase Data Flow in Google Analytics 4 for steps to build an Audience None segment.
- We expect the audience none percentage to be below 10%.