Remove Demandbase iFrame and App Package from Salesforce

You can uninstall the Demandbase iFrame and Demandbase App package from your Salesforce environment.

Prerequisites to Remove Demandbase iFrame and App Package from Salesforce

You must have Admin privileges within your Salesforce environment. 

Remove the Demandbase One for Marketing iFrame

1. Log in to Salesforce as an Admin user.
2. At the top right, click the Setup icon.
3. In the left navigation area, quick search for Customize (Salesforce Classic) or Object Manager (Salesforce Lightning) and choose the object to remove the Demandbase iFrame from. For example, Account.
4. Click Page Layouts. 
5. Choose the page layout to edit. 
6. Go to the Visualforce Pages section, search for Demandbase Tabs, and click the Remove icon.
7. Click Save. 
8. Repeat the steps for the Opportunity object if needed. 

Remove the Demandbase One for Sales iFrame

1. Log in to Salesforce as an Admin user.
2. At the top right, click the Setup icon.
3. In the left navigation area, quick search for Customize (Salesforce Classic) or Object Manager (Salesforce Lightning) and choose the object to remove the Demandbase iFrame from. For example, Account.
4. Click Page Layouts. 
5. Choose the page layout to edit. 
6. Go to the Visualforce Pages section, search for InsideView Account Connector, and click the Remove icon.
7. Click Save. 
8. Repeat the steps for Lead and Opportunity objects if needed. 

Remove Demandbase One for Sales Federated Search Custom Objects

1. Log in to Salesforce as an Admin user.
2. At the top right click the Setup icon.
3. In the left navigation area, quick search for External Objects. 
4. In the External Objects page, click the Erase link next to InsideView Accounts and InsideView Contacts.
5. In the confirmation pop-up, select the Yes, I want to permanently delete the external object type checkbox and click Delete.

Uninstall the Demandbase One for Marketing App Package

1. Log in to Salesforce as an Admin user.
2. At the top right click the Setup icon.
3. Search for and click on Installed Packages. 
4. Click Uninstall next to Demandbase ABM. 
5. Uninstall the App package:
   1. Choose whether to save a temporary copy of the package data.
   2. Select the Yes, I want to uninstall this package and permanently delete all associated components checkbox.
   3. Click Uninstall. 
6. Refresh the page to view the progress. The uninstall process might take a few minutes to complete.

Uninstall the Demandbase One for Sales App Package

1. Log in to Salesforce as an Admin user.
2. At the top right click the Setup icon.
3. Search for and click on Installed Packages.
4. Click Uninstall next to InsideView for AppExchange.
5. Uninstall the App package:
   1. Choose whether to save a temporary copy of the package data.
   2. Select the Yes, I want to uninstall this package and permanently delete all associated components checkbox.
   3. Click Uninstall.
6. Refresh the page to view the progress. The uninstall process might take a few minutes to complete.