You can create support tickets in Demandbase AI Chat without leaving your conversation. The agent collects information about your issue, lets you review the request, and submits it to Demandbase Support after you confirm.
Important: Creating a support ticket does not consume AI Credits. However, standard AI Credit charges apply if your message also includes a data question.
Prerequisites to Create a Demandbase Support Ticket Using Demandbase AI Chat
- You must have access to Demandbase AI Chat. See Understanding Demandbase AI Chat.
- Your organization must have available AI Credits. Although creating a support ticket does not consume credits, Demandbase AI Chat requires an available credit balance to start the process.
Create a Support Ticket Using Demandbase AI Chat
- Log in to Demandbase One for Marketing.
- From the left navigation bar, go to
AI Chat.
- Enter a request to create a support case. For example, "I'd like to open a support ticket."
- Provide the following information when prompted:
- Issue: Describe the problem you're experiencing.
- Scope: Specify whether the issue affects only you, your team, or your entire organization.
- Timeline: Indicate when the issue started.
- Review the draft support request, which includes the subject, issue description, scope, and timeline.
- Confirm that you want to submit the request. For example, "Create it."
Important: Demandbase AI Chat does not submit a support ticket without confirmation. If the request fails, the agent notifies you without automatically re-submitting it.
Outcome of Creating a Support Ticket Using Demandbase AI Chat
After you confirm the request, Demandbase AI Chat creates a support ticket and provides the case number and a link to the case.
You can see all your tickets in the Demandbase Support Portal.