How do I confirm that a hidden form field is populating?
You can use Chrome Developer Tools to confirm whether a hidden form field is being populated with Demandbase data.
- Open the Forms Enrichment page in Google Chrome from a company IP address.
- Go to View > Developer > Developer Tools.
- Select the Elements tab.
- Search for the name of the form field you expect Demandbase to populate. For example,
NumberOfEmployees. - Confirm that the field has a value assigned.
If the field value is blank, confirm that the field is mapped correctly in the Demandbase field map:
- Open Chrome Developer Tools.Select the Console tab.
- Enter the following command and press Enter:
Demandbase.Config.forms.fieldMap - Expand the JavaScript object.
- Confirm that your form uses the field names listed in the field map.
To add attributes to your field map, from the left navigation bar, go to Personalization > Forms Enrichment, open the enrichment configuration you want to update, and contact Demandbase Support.
Why are some fields blank on a form submission?
Some attributes are returned only by the Demandbase IP-API because they are specific to the visitor’s IP address, rather than to the selected or identified company.
If a visitor selects a company from the Company Autocomplete drop-down list or is identified by email domain, the following IP-specific attributes may not be populated:
- Audience
- audience_segment
- ip
- isp
- registry_attributes
Why is the Company Autocomplete list center-aligned?
If the Company Autocomplete list is center-aligned, the page’s existing CSS may be overriding the default menu alignment.
To left-align the entries in the Company Autocomplete menu, add the following CSS rule at the end of the cascade:
#demandbase-autocomplete .ui-menu .ui-menu-item a {
text-align: left;
}What happens when visitors type international characters in the Company Autocomplete field?
The Company Autocomplete widget performs alphabetical company-name matching using Roman characters only.
If a visitor enters non-Roman characters in the Company field, the autocomplete list can still populate suggested companies based on the visitor’s IP address and email address.