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Tag Installation and Resolution Steps

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Overview

If you are seeing an error message related to tag deployment, consult this list of possible errors and recommended resolution steps

Errors and Steps

DUPLICATE_IP_API_CALL

This error is most often caused by having multiple Demandbase tags on your page. To solve this, you need to makes sure each API token only fires once for the IP API. Here are the steps.

Step 1. Check to see if there are multiple Demandbase tags on your page.

1.1. Search the HTML with your browser's developer tools to see if you can find multiple tags.

1.2. Search for tag.demandbase.com or scripts.demandbase.com and see if you can find identical looking tags on the page.

Tip

Take a look at your unique tag from within the ABM Platform by logging in as an administrator and clicking the gear icon to accessing the Settings page. This is what you are ulimiately looking for as you search for duplicates. When you find a duplicate, be sure to remove the entire snippet.

gear_icon.png

Step 2. If you are using a tag manager, check for duplicates.

2.1. Make sure there is only one Demandbase tag inside the tag manager.

2.2. Ensure that this tag manager is only deployed on the page only once. Reference the tag manager's documentation and search the HTML with developer tools.

NOT_FOUND 

This error indicates Demandbase did not find any IP API calls. To solve this, check your browser extensions -- there are several popular browser extensions that may block the Demandbase tag.

PAGE_PARAMETER_MISMATCH

This error is typically caused by the Iframe scenario when the URL of the IP API at the time of the request doesn’t match the URL the crawler was seeded to crawl. To solve this issue you need to...[insert]

Steps to resolve

1. [insert]

2. [insert]

3. [insert]

INVALID_TOKEN

This issue occurs by a token that is unauthorized, expired, invalid, or disabled. To solve this issue, submit a support request or reach out to your customer success manager.

ROBOTS_DENIED

This issue occurs when robots said we couldn’t crawl the URL. To solve this issue, [insert].

TimeoutError: Navigation Time Out Exceeded

This issue occurs when we cannot load the page due to  blocking of non-human traffic you may have implemented on your site. To solve this issue we recommend whitelisting Demandbase.

An IP API call using the analytics token was not found

This error happens when Demandbase Tag is missing from the website. To solve this issue, add the Demandbase tag to the website using these instructions.

An API token was rejected by the API

This issue occurs when an API token has expired. To solve this issue, submit a support request or reach out to your customer success manager.

.net::ERR_CERT_AUTHORITY_INVALID at [URL]

This issue occurs when [insert]. To solve this issue, [insert].

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