If you are seeing an error message related to tag deployment, consult this list of possible errors and recommended resolution steps
Errors and Steps
- TimeoutError: Navigation Time Out Exceeded
- An IP API call using the analytics token was not found
- An API token was rejected by the API
- .net::ERR_CERT_AUTHORITY_INVALID at [URL]
This error is most often caused by having multiple Demandbase tags on your page. To solve this, you need to makes sure each API token only fires once for the IP API. Here are the steps.
Step 1. Check to see if there are multiple Demandbase tags on your page.
1.1. Search the HTML with your browser's developer tools to see if you can find multiple tags.
1.2. Search for tag.demandbase.com or scripts.demandbase.com and see if you can find identical looking tags on the page.
Step 2. If you are using a tag manager, check for duplicates.
2.1. Make sure there is only one Demandbase tag inside the tag manager.
2.2. Ensure that this tag manager is only deployed on the page only once. Reference the tag manager's documentation and search the HTML with developer tools.
This error indicates Demandbase did not find any IP API calls. To solve this, check your browser extensions -- there are several popular browser extensions that may block the Demandbase tag.
This error is typically caused by the Iframe scenario when the URL of the IP API at the time of the request doesn’t match the URL the crawler was seeded to crawl. To solve this issue you need to...[insert]
Steps to resolve
This issue occurs by a token that is unauthorized, expired, invalid, or disabled. To solve this issue, submit a support request or reach out to your customer success manager.
This issue occurs when robots said we couldn’t crawl the URL. To solve this issue, [insert].
TimeoutError: Navigation Time Out Exceeded
This issue occurs when we cannot load the page due to blocking of non-human traffic you may have implemented on your site. To solve this issue we recommend whitelisting Demandbase.
An IP API call using the analytics token was not found
This error happens when Demandbase Tag is missing from the website. To solve this issue, add the Demandbase tag to the website using these instructions.
An API token was rejected by the API
This issue occurs when an API token has expired. To solve this issue, submit a support request or reach out to your customer success manager.
.net::ERR_CERT_AUTHORITY_INVALID at [URL]
This issue occurs when [insert]. To solve this issue, [insert].