Locking Specific Communication Threads in the Scout Chrome Extension

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Introduction

When looking through the Communication History, some threads have three dots that give you an option to Lock this thread.

lock_thread.png

What happens when you lock a thread?

General (non-Admin) users are unable to see the subject or body of the locked email.

What should that look like?

Once locked, this is how the email should look to you:

lock_a_thread2.png
To general users, it should look like this:

lock_a_thread_3.png


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