System Notifications allow your Admins to be notified in real-time, or through a daily notification when there are issues affecting your Demandbase instance.
To get started with System Notifications, first select the Admins you want to include in the notifications. Decide the type of notifications they should receive as well as the severity of the issues to be included in the notifications. The same Admin can be included in real-time notifications, daily notifications, or both.
- Real-Time: Admins are notified via email during the first occurrence of each issue type.
- Daily Notification: Admins receive an email with a consolidated list of all issues that occurred in the past 24 hours.
Additionally, Admins select the severity of the issues to include in the notifications. Learn more about what types of issues are classified as high, medium and low severity here.
All notifications will be stored in notification history, but quickly search for notifications by platform, severity, or status.
Notification Statuses are Muted or Unmuted. Unmuted notifications are included in daily and real-time email notifications, while Muted notifications are not included in these email notifications.
If you choose to dismiss a notification, it is deleted from the notification history, and it only appears again if the error re-occurs.
The notification history shows information about the reason for the notification, and details on how to resolve the issue. If any automations or audiences are impacted by the error, click on the number in the Impacted column for more details.