Set Up System Notifications

  • Updated

Context

System Notifications allow your Admins to be notified through a daily notification when there are issues affecting your Demandbase instance.

Steps

  1. From the left navigation bar, go to Settings_N.png Settings > System Monitoring > System Notifications and select the Settings tab.
  2. For Daily Email Alerts, select the severity of the notifications to send, High, Medium, or Low. See System Notification Severity for an explanation of each level.
  3. From the left panel, select the Admins you want to receive notifications.
  4. Repeat the same process for Real-Time Email Alerts. You can add the same Admins for daily and real-time email alerts.
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Outcome

  • Real-Time Email Alerts: Admins are notified by email for the first occurrence of each issue type.
  • Daily Email Alerts: Admins receive an email with a consolidated list of all issues that occurred in the past 24 hours. 

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All notifications are stored in notification history and assigned a specific Type, where you can quickly search for notifications by Platform, Severity, Object, Job ID, or Status.

Demandbase interprets and classifies each notification as one of the following Types.

Type Description
API Limit Service reached an API request limit.
Credentials Issues related to expired or invalid credentials. Applies to various integrations.
Demandbase Permission Issues related to permissions with the Demandbase platform.
Object Not Found Issues related to objects that cannot be found, typically related to delete objects on the specific service.
Orchestration Orchestration issues related to people objects. Applies to SalesLoft, Outreach, and Marketo integrations.
Writeback CRM related issues specific to write-back.

The Object field shows the object type identified for the notification. Note that some notifications may not report the specific object.

The Status field shows whether a notification is Muted or Unmuted. You can mute or unmute a notification by clicking on the bell icon. Muted notifications are not included in daily and real-time email notifications.

You can dismiss a notification by clicking on the x icon. If you choose to dismiss a notification, it is deleted from the notification history, and it only appears again if the error re-occurs.

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The notification history shows information about the reason for the notification, and details on how to resolve the issue. Notifications may include a specific Job ID within the Notification text that can be used to reference the logs for the corresponding integration.

Tip: You can use the Search feature to find any text with a system notification.

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If any automations or audiences are impacted by the error, click the number in the Impacted column for more details.

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