FAQs: Site Customization

  • Updated
  • Once you've setup and previewed your changes, click Activate and the experience is pushed into live production. It may take up to 24 hours for the changes to take effect.

  • Leverage your analytics to monitor the performance of your experiences.

    For experiences tailored to a specific webinar or event, set a reminder to deactivate the experience once the date of webinar/event has passed.
  • Have users log into https://web.demandbase.com and navigate to Personalization > Site Customization and select the project from the list.

  • Site Customization does not monitor your website for code that may change. Any page that has the Demandbase Tag and matches the specifications received within the portal will be deployed on the set sites. If a site changes, there is no way to prevent Site Customization from knowing not to change your page, without explicitly telling Site Customization to deactivate while a redesign is occurring. This can sometimes cause unintended effects if deactivation is not first indicated prior to a new site re-launch.

    Is your segment value correct? For example, a segment set to match exactly "industry" of "Fin-Tech" will most likely not trigger a customization as by default these return standardized ISO values upon site visit. The exception in this case is if you have connected with your Customer Success Manager to customize your return values.

    Does your site have some Javascript that might be interfering with Site Customization?

    Do you have CSS or inline style rules on your site/element that may be conflicting with your customization? Or did your previous element have an inline customization which needs to be added into Site Customization?

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