FAQs: Site Customization

  • Updated

How do I publish my experiences?

How do I share my personalization project with others on my team?

How often should I update my experiences?

I changed my website and it looks like Site Customization is causing unintended changes to my page. How do I fix this?

I edited the portal (Site Customization). Why didn't my site change?

Something else is happening and I'm not sure how to address it with Site Customization?

How do I publish my experiences?

Once you've setup and previewed your changes, click Activate and a Demandbase support team member will be assigned to help review and push the experience into live production.

How do I share my personalization project with others on my team?

Have users log into https://web.demandbase.com. and navigate to Personalization > Site Customization and select the project from the list.

How often should I update my experiences?

  1. Leverage your analytics to monitor the performance of your experiences.
  2. For experiences tailored to a specific webinar or event, set a reminder to deactivate the experience once the date of webinar/event has passed.

I changed my website and it looks like Site Customization is causing unintended changes to my page. How do I fix this?

Site Customization does not monitor your website for code that may change. Any page that has the Demandbase Tag and matches the specifications received within the portal will be deployed on the set sites. If a site changes, there is no way to prevent Site Customization from knowing not to change your page, without explicitly telling Site Customization to deactivate while a redesign is occurring. This can sometimes cause unintended effects if deactivation is not first indicated prior to a new site re-launch.

I edited the portal (Site Customization). Why didn't my site change?

Once you've setup and previewed your changes and clicked Activate, it will take about 48 hours for the Demandbase support team to review and push the experience into live production.

Something else is happening and I'm not sure how to address it with Site Customization?

  • Does your site have some Javascript that might be interfering with Site Customization?
  • Do you have CSS or inline style rules on your site/element that may be conflicting with your customization? Or did your previous element have an inline customization which needs to be added into Site Customization?

 

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