If you receive the following message in Site Optimization's Preview mode, you may want to check a few options before raising to your CSM:
Confirm that the display options are set properly for the intended page prior to Previewing the page:
Confirm that the blacklist settings do NOT contain the page or rules excluding the page you are trying to preview:
Make sure that your browser is not caching unexpectedly:
Ensure that the page you are trying to preview has the Demandbase Tag:
If you're experiencing something altogether different, please reach out to either your account Customer Success Manager or to firstname.lastname@example.org for additional assistance.