Understanding Visitor Identification
This article will walk you through how the Demandbase Form Connector identifies form visitors.
There are three Demandbase APIs that are used to identify a visitor to a Demandbase-enabled form.
Each of the APIs use a different approach to identify the visitor but all return a company profile associated with the visitor's supplied information. For more on the APIs, please click the links above.
1. IP Address API
2. Domain API
If a visitor enters a company-identifiable email address domain, the Form Connector will, by default, replace the CompanyProfile value with the new response. You may specify a custom priority order by asking your Demandbase engineer to assign a priorityMap.
If no identification is made on the email address domain (e.g., Gmail, Yahoo, etc. domain) then the IP address-identified company will remain as the CompanyProfile value.
3. Company Autocomplete API
The third, and final, effort that the Form Connector will attempt is suggesting potential companies that the visitor may belong to. The set of results will be dependent on the visitor's location. Companies matching the characters that they typed into the company field will be shown by alphabetical and geolocational order.
By default, the selected company will not override the identifications made by the IP address or domain APIs. You may override this by asking your Demandbase engineer to assign a priorityMap.
The Form Connector supports many different configuration options, all of which can meet your business needs.