Overview
Occasionally you may find a company's attribute doesn't match what you'd expect. For example, a fairly small company XYZ within Software & Tech is one of your customers / target accounts. Your team knows the company well but Demandbase technology may not have the right value for Revenue Range as those numbers change frequently with SMB's.
Before Creating A Support Ticket
Before creating a support ticket, fill in the following checklist for Company Attribute Mismatch Issues:
| Exercise | Data |
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Provide Your Demandbase data:
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Provide your expected data:
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Provide the system name (Google, Marketo, etc.) |
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Provide the URL if a Form related issue |
When Submitting a Support Ticket
Copy and paste the completed table into the ticket. Please note that without a completed table, resolution to your ticket and response may be delayed. If an Exercise doesn't apply to you please leave it blank.