(Form) - Troubleshooting Issues

Updated:

Before Creating A Support Ticket

Pre-Ticket Checklist for Form Connector Inquiries:

FORM ISSUES - PRE-TICKET CHECKLIST
Exercise Successfully Verified Exercise? Problem Encountered on Step(s) #?
  • Provide a FORM URL where issue occurs * required
 Place URL here   
   
   
 Attach Screenshot  

When Submitting a ticket

Copy paste the completed table into the ticket. Please note that without a completed table, resolution to your ticket and response may be delayed.

Is Demandbase attaching to the form? 

  1. Using ITOP confirm tag is on the page.
  2. Is the company and email field aligned?
    1. Open the console (Command Option J).

    2. Click the 3 dots on the far right hand side and drill into Search all files.

    3. Search for Demandbase.config and click the file that starts with scripts.demandbase.com/[8 character combination].



    4. Press the curly bracket option {}.



    5. Under the forms section of the config file you’ll see a companyID and emailID, these need to exactly match the HTML name or id of the user facing company and email fields.



    6. To confirm the fields are aligned, click the mouse on the upper left hand side of the console.


    7. Click the company or email user facing field.



    8. In the console, you’ll be presented with the HTML structure of the element you just clicked on. You want make sure the HTML name or id exactly matches the Company ID and Email ID from the config file.

 

3. If the form is attaching properly you should see To Select, begin typing in the Company field and be presented with a list of companies when entering a couple of characters.

Is the attribute in the field map aligned with the input field we’re sending data to?

  1. Open the console (Command Option J).

  2. Click the 3 dots on the far right hand side and drill into Search all files.

  3. Search for Demandbase.config and click the file that starts with scripts.demandbase.com/[8 character combination].



  4. Press the curly bracket option {}.



  5. Under the Forms section of the config file you’ll see a field map, this is where you can confirm if the attribute is in the field map and the HTML name or id of the input field we’re sending it to.

Is the form submitting data?

  1. Open the console (Command Option J).



  2. Navigate to the Network tab. 



  3. Fill out the form but do not submit it.
  4. In the Network tab clear the results and make sure Preserve log is checked.
  5. Submit the form
  6. Sort the results by Method (to add the method column to the view see below).
  7. Look through the post requests for form data. For Marketo forms, save2 is where the form data is.
  8. In the post request you'll see form data. Confirm the Demandbase attributes are coming through.

 

Adding the Methods tab

  1. Right-click on the top status bar.

  2. Click Method.  

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