Google Analytics Data Issues Checklist

  • Updated

Overview

Before creating a support ticket, fill in the following checklist for Google Analytics data related issues:

Exercise Successfully Verified Exercise? Problem Encountered on Step(s) #?

What Data is Being Sent to which GA Property?

Note the Property ID here  

What Attributes are Set Up in the Field Map?

   
How Many Google Analytics Properties are on a Page?    
What is the Audience None Percentage? Note the percentage here  

When Submitting a Support Ticket

Copy and paste the completed table into the ticket. Please note that without a completed table, resolution to your ticket and response may be delayed. If an Exercise doesn't apply to you please leave it blank

What Data is Being Sent to which GA Property?

  1. Using the GA debugger confirm if/what data is being sent to GA.
  2. Confirm the data is going to the right property.

What Attributes are Set Up in the Field Map?

  1. Visit the customer’s site.
  2. Open the console (Command Option J) or right click inspect element then Console tab.

3. Go to the Sources tab.

4. Drill into scripts.demandbase.com and click the first file. (Each customer’s file will be unique but it should be a combination of 8 numbers and letters).

5. Press the curly bracket option {}.

6. Under analytics you’ll see a field map that lists the attributes and the custom dimensions we’re sending the data to.

How Many Google Analytics Properties are on a Page?

  1. Visit the customer’s site.
  2. Open the console (Command Option J) and make sure the window is set to top.

 

3. Copy and paste the code in the link here into the console (next to the blue arrow).

4. Press Enter and the return result will be what properties are on the page.

What is the Audience None Percentage?

  1. Navigate to the knowledge base article here for the steps to build an Audience None segment.
  2. We expect the audience none percentage to be below 10%.

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